The other night we were trying to decide where to go for dinner.
Chapel street was the closest, but we go there all the time so were in desperate need of something new. I got on my i-phone opened urbanspoon and shook it up.
After looking through a couple of places we found a restaurant that served middle eastern food, just behind Jam Factory. I had remembered seeing shishas once out the front of the restaurant but had never heard anything about it.
After much debating about whether we should go there for dinner I decided that we would let the online reviews guide our decision.
There were some good ones and some bad and then we stumbled across someone who was less than impressed – even going so far as saying they were served “water logged rice with no flavour”. Gross!
This was one disgruntled customer… my ever conflicting views on how much I listen to what I read on the internet – is this someone who just likes to have a whinge – or are they genuinely sharing their less than impressive experience??? Most importantly am I going to risk missing out on what may be an awesome meal because of what a complete stranger says?? Or will I go there and know exactly what this peeved on customer was talking about???
Then I was impressed as I scrolled down to a post labeled “Apology” it was from the owner of the restaurant. There were no excuses, no explanations just a genuine apology, addressing the problem and plausible ways he had addressed it.
I was sold, and off we went. The service was great, the food was great and at the end of the meal we were offered a card that offered us something like $25 off our next meal if we went to a list of selected sites and wrote a review on our experience.
I liked it, don’t sell to me through social media, I don’t care. Don’t scan my emails and find key words to spark off advertisements. Don’t make my dad accidently click on advertisements as he tries his hardest to navigate his way around the site.
But definitely ask for my opinion (and even give me a discount if I chose to take the time to share it) and listen to what I say whether it be bad or good, and better yet do something about it.